Storefront AI assistant running on open source LLMs that answers product, order, FAQ and CMS questions for guests and customers, with multilingual replies and admin chat history.
Verified Technical SpecificationHyvä Theme ReadyGraphQL API
Magento 2 Help Desk MX by Mirasvit
Help desk that turns store emails into tickets with order context, workflow rules, custom fields, satisfaction surveys and agent reports.
Technical Architecture & Compatibility
Pricing$299
One-time License
Hyvä StorefrontHyvä Ready
Verified modern theme compatibility
Headless & APIGraphQL API Ready
Supports headless PWA storefronts
Supported EditionsCommunity and Enterprise 2.3.* - 2.4.9
Open Source & Adobe Commerce
Latest Versionv1.6.2
Released 2026-09-28Features & Capabilities
•email to ticket from Gmail, Microsoft 365 and IMAP
•customer orders on tickets
•workflow routing and escalation
•third-party messaging
•desktop notifications
•custom fields
•access permissions
•satisfaction surveys
•agent performance reports
About the Developer
Mirasvit
Magento 2 extension vendor focused on search, SEO, reporting, help desk and AI tools, listing per-edition prices and a dedicated Hyva-compatible category.
Direct Alternatives & Competing Solutions
Compare similar modules from alternative verified vendors.
Replaces the default contact form with an AJAX form that stores inquiries in the admin, tracks their status and lets staff reply and send auto-responses.
Builds a custom contact page and popup form with many field types, file uploads, CAPTCHA and Google Map, and lists submissions in admin for replies.
Adds departments to the contact form so each inquiry is routed to that department's email addresses and stored in an admin inquiry grid.