Replaces the default contact form with an AJAX form that stores inquiries in the admin, tracks their status and lets staff reply and send auto-responses.
Verified Technical Specification
Magento 2 AI Chatbot using Open Source LLM by Webkul
Storefront AI assistant running on open source LLMs that answers product, order, FAQ and CMS questions for guests and customers, with multilingual replies and admin chat history.
Technical Architecture & Compatibility
Pricing$1299
One-time License
Supported Editions2.0.x, 2.1.x, 2.2.x, 2.3.x, 2.4.x; changelog 4.0.2: 2.4.8
Open Source & Adobe Commerce
Latest Versionv4.0.4
Verified releaseFeatures & Capabilities
•AI virtual assistant on the storefront
•Product queries by name, attributes, price range, ratings and configuration
•Replies include product URLs, ratings and prices
•Works for guests and logged-in customers
•Order queries, order tracking and invoice printing for logged-in customers
•Pin chat messages to reuse as context
•Answers based on FAQs and CMS pages
•Product recommendations in chat
•Customizable chat window theme, colors and position
•Set chatbot name and profile image in admin
•Enable or disable from backend
•Chat history log in admin
•Customers can send reports to admin from the chat window
•Multilingual replies
•Multi-store view support
•Open source LLMs such as Llama, Qwen, GPT-OSS, Kimi K2, Mistral
•Optional online LLM providers (OpenAI, Gemini, Anthropic and others)
•Vector storage with ChromaDB or Elasticsearch/OpenSearch
About the Developer
Webkul
India-based software company selling a very large catalog of ecommerce add-ons across many platforms, with a Magento 2 range centred on its multi-vendor marketplace, mobile apps, POS and connectors.
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